FREQUENTLY ASKED QUESTIONS

 

TICKETS

Q. Where can I buy tickets?

A. The official ticket seller for Jim Beam Homegrown is Eventbrite. Tickets can also be purchased at homegrown.net.nz.     


Q. My ticket wasn’t emailed to me/ who can I contact to get my ticket reissued? 

A.  If you can’t find your ticket after you have purchased it, please refresh your browser and check your junk/spam inbox first. If you still have issues, please contact homegrownsupport@eventbrite.com 


Q. Does the name on the ticket have to be my name?                                                                                  

A. The name on the ticket does NOT have to match your ID.  If you can’t attend the festival you can sell your ticket and a name change is NOT necessary. (The name that appears at the bottom of the ticket is just the ‘purchases details’).  


Q. Can I please have some information about buying and selling tickets through Tixel? 

A. We are teaming up with Tixel as our exclusive resale partner to ensure everyone is protected when buying and selling their tickets. We know that your plans can change and you want to create a safe environment for you to buy and sell tickets. Tixel verify tickets, buyers and sellers to reduce harm from online operators consistently selling fake tickets or tickets at inflated prices. Go here www.tixel.co.nz

 

SELL TICKETS: If you can no longer attend, simply head to the resale facility and select the ‘sell my ticket’ option. You can sell your ticket privately through the resale facility if you have found a specific buyer, just make sure to check the ‘private listing’ checkbox before completing the listing.

 

BUY TICKETS: Only buy tickets through official channels, Eventbrite or Tixel. If there are no official tickets available, register on the Tixel waitlist to receive alerts when tickets become available.

*Tickets will be available for resale from October 1st


Q.  I accidentally bought an Under 18 ticket (or vice/verser) - does this matter?                                         

A. If you are OVER 18 it does NOT matter, just bring your ID and you will be given an 18+ wristband. 

If you are UNDER 18 then you must have an under 18 ticket and be registered on our under 18 database. Click HERE to register. (We have a limited number of under 18 tickets we are able to sell)


Q. Can I have my tickets on my phone?  

A. Yes you can have the tickets on your phone. Please make sure your screen brightness is turned up for scanning. Save the trees people!


Q. Is there a limit to how many tickets I can buy? 

A. During the Early Bird ticket sale, $79.90 tickets will be limited to 2x tickets per code. $99.90 tickets will be limited to 4 x tickets per code. Once tickets go on general sale, the maximum you can buy is 10 x tickets per transaction.  


Q. Where do I get my Wristband?

A. You can swap your tickets for a wristband from 11:30 am. The Ticketing tent will close at 10:00pm.

You will need to swap your ticket for a wristband, this will get you in and out of the different stages during the day. Wristbands will be available from one central area - Odlins Plaza between Te Papa and the Macs Brew Bar - off Taranaki Street.


Q. Can I have my tickets on my phone?  

A. Yes you can have the tickets on your phone. Please make sure your screen brightness is turned up for scanning. Save the trees people!


Q. Is there a limit to how many tickets I can buy? 

A. During the Early Bird ticket sale, $79.90 tickets will be limited to 2x tickets per code. $99.90 tickets will be limited to 4 x tickets per code. Once tickets go on general sale, the maximum you can buy is 10 x tickets per transaction.  


Q. Where do I get my Wristband?

A. You can swap your tickets for a wristband from 11:30 am. The Ticketing tent will close at 10:00pm. You will need to swap your ticket for a wristband, this will get you in and out of the different stages during the day. Wristbands will be available from one central area - Odlins Plaza between Te Papa and the Macs Brew Bar - off Taranaki Street.

The Event


Q. When Is the line-up released? 

A. Our first line-up announcement is due to take place on October 1st, 2019. Our Full line-up is due to be released on November 5th, 2019. Please note, these dates are subject to change.  

 


Q. What happens if the event is postponed? 

A. Important: If the event needs to be postponed to the following day due to weather, it will be announced on our Facebook page and website by 9:00am on the morning of the event (Saturday 21st March 2020).


Q. What are suitable forms of I.D? 

A.  Photo Identification is the only accepted form of ID for 18+ wristbands. Here are the accepted forms of photo Identification: 

 

  • Current NZ Drivers Licence

  • Current Passport (expired not accepted)

  • 18+ Card

 

If you don't have one of these forms of photo ID you will be given an under 18 wristbands, no exceptions sorry, as that is the law. 

 

If you are under 18 you will also require ID to match your registration information. Here are the accepted forms of photo Identification: 

 

  • Birth Certificate (a copy is ok)

  • Student ID

  • New Zealand passport or Overseas passport (expired not accepted)

  • Current NZ Drivers Licence

 


Q. When do gates open for the event? 

A. Information on when gates open will be updated closer to the event. Jim Beam Homegrown runs from 1:00 pm – 11: 00 pm


Q. Are there pass outs? 

A. Yes, as the stages are free flowing along the waterfront, you may come and go as you please throughout the day.


Q. What can I bring into the event?

A. You can bring into the event an unopened bottle of water – or an empty water bottle (no glass) and enough food to get you through the day. Please be aware that if you bring a backpack or large bag that it will be searched on entry to each stage. Check the back of your ticket for restricted items such as video cameras (small cameras are fine). People found with anything that could be used as a weapon may be refused entry to the event. No illegal substances or concealed alcohol. 


Q. What’s the best way to pay for things?

A. Many stalls will have EFTPOS facilities, but it wouldn’t hurt to bring some cash. There are limited ATM's onsite. EFTPOS or Credit is your best bet! 


Q. Is the site wheelchair friendly? 

A. There is wheelchair access at every stage and disabled toilets in every area. Part of our focus is to make the site as accessible as possible. If you have had an experience with us in the past where you have struggled to access parts of the festival, please let us know by emailing info@homegrown.net.nz so we can endeavour to fix it. 


Q. Can I smoke?

A. Technically, Waitangi Park and the waterfront is smoke free. Please, please, please, dispose of your butts thoughtfully.


Q. Where is Lost Property? 

A. Lost Property can be handed into and picked up from the Information Tent on the promenade or Site Office (water side of Te Papa).


Q. Where are evacuation Instructions? 

A. Safety, St John, evacuations and other information will be linked on this question four weeks out from the event.


Zero Tolerance

Intoxicated People- You will be REFUSED ENTRY if you are intoxicated from alcohol or drugs (last the distance!)  

Fake Wrist Bands- Anyone found with a fake or copied wrist band will be handed over to the police. Homegrown will treat all offences as fraud and may prosecute accordingly.

Fence Jumping- Anyone caught trying to bypass our security fencing our access the event without a legitimate wristband will be intercepted and handed over to the police. These offences may be treated as trespassing or a serious security threat and you may be prosecuted accordingly


more information

Have we missed something? Send us an email info@homegrown.net.nz